CIVALLI meets with TrustMark CEO Simon Ayres

CIVALLI representative Claire Eades met with TrustMark CEO Simon Ayres to discuss his desire to raise industry standards under the new Quality Mark framework. Simon discussed the work TrustMark has been doing to support new industry standards and requirements as well as consumer protection. The new standards are industry driven but Simon is ever mindful of the consumer plight. CIVALLI believes strongly that its success will be measured by the consumer journey when things go wrong and industry and Government response to that. CIVALLI also raised concerns about confusing advice and regulations surrounding  retrofit. CIVALLI supports a holistic response to energy efficiency with a highly skilled workforce which is sympathetic to the age, build and location of the property. Any improvements to consumer protection moving forward are welcomed but this does not help historical cases under the legacy schemes. It is our belief that consumer confidence can only be restored in the industry when historical cases are supported promptly and effectively and this needs to be urgently addressed.