• Retain a paper trail of all correspondence and NEVER sign any documentation until the case is resolved to your complete satisfaction
  • Notify your MP of your problems and ask them to inform Greg Clark Secretary of State (formely Amber Rudd) at BEIS (Business, Energy and Industrial Strategy) (formerly DECC) and register your problems with your local Trading Standards Department via Citizens Advice Bureau.
  • CIGA Consumer Champion, Teresa  Perchard was appointed as a result of the Parliamentary debate raised by John Denham MP,  after lobbying by the CIVALLI co-founder and two others who raised a debate on 3 February 2015 (CWIVA). 

Ms Perchard has produced a new Complaints Procedure – see CIGA website under Consumer Complaints.

You should start by making your compliant to CIGA, who will refer to the installer who undertook the installation.   CIGA will let you know that they have done this and will check with you after 2 months whether you have had a satisfactory response to your complaint.

You can contact CIGA by email at or using the form on the CIGA website.

CIGA’s address : CIGA, CIGA House, Vimy Court, Vimy Road, Leighton Buzzard, Beds, LY71FG (recorded delivery).

In the event that you are not satisfied with the response within 2 months - CIGA should investigate your complaint and decide what needs to be done to resolve it.  This may include carrying out an inspection of you property at no charge to yourself.  They will send you a copy of the report.

If it is necessary CIGA will ensure that any remedial work required is carried out free of charge in accordance with the terms of the Guarantee up to a maximum value of £20,000 per property.

Please note that a maintenance condition was added in 2014- condition 3 of 8. Prior to this no maintenance condition existed. The guarantee limit was raised to £20,000 in 2012, 2 years prior to the addition of condition 3 of 8.

If you are still not satisfied with the outcome – you can contact CIGA’s


If you still need personal information please contact for free, friendly help and a shoulder to cry on!!!